Network Status



Webmail Connectivity Issues (ca-mail*.hspheredns.com)

Jul 3, 14:20 EDT
Resolved - This incident has been resolved.

Jul 3, 11:14 EDT
Investigating - Hello,

We are currently investigating the issue with our webmail portal (ca-mail*.hspheredns.com). Our team is working on restoring the service as soon as possible. We will update our page once this is resolved.

Thank you for your patience and we apologize for the inconvenience.



Windows and Linux Managed Servers OS Patching - CA

Jul 3, 07:00 EDT
Completed - The scheduled maintenance has been completed.

Jul 3, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jul 2, 22:49 EDT
Scheduled - Hello,

We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in Canada starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.

Thank you,



Windows and Linux Managed Servers OS Patching - US

Jun 26, 07:00 EDT
Completed - The scheduled maintenance has been completed.

Jun 26, 00:00 EDT
In progress - Scheduled maintenance is currently still in progress. Will update once it is complete.

Jun 25, 22:04 EDT
Scheduled - Hello,

We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.

1-2 reboots of each managed device may be required.
Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.

Thank you,



Scheduled Network Maintenance - Dallas

Jun 22, 05:01 EDT
Completed - The scheduled maintenance has been completed.

Jun 21, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 21, 12:00 EDT
Scheduled - Hello,

During this maintenance period, our Network Engineers and Data Centre Operations teams will be upgrading the version of JUNOS running on one of our distribution core routers in our Dallas, TX datacenter. This maintenance will start June 21, 2022 12:00PM EDT, expected end on June 22, 2022 5:00AM EDT.

Once this is completed, we will update our status page.

If you have any questions, please open a ticket at [email protected]


Thank you,



Windows and Linux Managed Servers OS Patching - CA

Jun 19, 07:00 EDT
Completed - The scheduled maintenance has been completed.

Jun 19, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 18, 23:02 EDT
Scheduled - Hello,

We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in Canada starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.

Thank you,



Windows and Linux Managed Servers OS Patching - US

Jun 12, 07:01 EDT
Completed - The scheduled maintenance has been completed.

Jun 12, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 11, 23:02 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.
1-2 reboots of each managed device may be required.
Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Windows and Linux Managed Servers OS Patching - CA

Jun 5, 04:59 EDT
Completed - The scheduled maintenance has been completed.

Jun 5, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 4, 22:55 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in Canada starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Windows and Linux Managed Servers OS Patching - US

May 29, 06:15 EDT
Completed - The scheduled maintenance has been completed.

May 29, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 28, 23:13 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.
1-2 reboots of each managed device may be required.
Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Windows and Linux Managed Servers OS Patching - CA

May 22, 07:00 EDT
Completed - The scheduled maintenance has been completed.

May 22, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 21, 23:08 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in Canada starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Windows and Linux Managed Servers OS Patching - US

May 15, 07:00 EDT
Completed - The scheduled maintenance has been completed.

May 15, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 14, 22:55 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.
1-2 reboots of each managed device may be required.
Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Windows and Linux Managed Servers OS Patching - CA

May 8, 05:51 EDT
Completed - The scheduled maintenance has been completed.

May 8, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 7, 22:53 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in Canada starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Windows and Linux Managed Servers OS Patching - US

May 1, 06:03 EDT
Completed - The scheduled maintenance has been completed.

May 1, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 30, 22:45 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.
1-2 reboots of each managed device may be required.
Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Windows and Linux Managed Servers OS Patching - CA

Apr 24, 06:33 EDT
Completed - The scheduled maintenance has been completed.

Apr 24, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 23, 22:57 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in Canada starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.


Thank you,



Windows and Linux Managed Servers OS Patching - US

Apr 17, 07:00 EDT
Completed - The scheduled maintenance has been completed.

Apr 17, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 16, 23:00 EDT
Scheduled - Windows and Linux Managed Servers OS Patching - US

We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.
1-2 reboots of each managed device may be required.
Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Windows and Linux Managed Servers OS Patching - CA

Apr 10, 06:33 EDT
Completed - The scheduled maintenance has been completed.

Apr 10, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 9, 23:12 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in Canada starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.

Thank you,



Windows and Linux Managed Servers OS Patching - US

Apr 3, 06:51 EDT
Completed - The scheduled maintenance has been completed.

Apr 3, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 2, 23:08 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.
1-2 reboots of each managed device may be required.
Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Java Spring Framework (Spring4Shell)

Apr 1, 18:54 EDT
Resolved - Hello,


Some vulnerabilities have been identified affecting the popular Java Spring Framework and related software components, also being referred to as Spring4Shell.

Four CVEs have been released so far and are being actively updated as new information emerges. These vulnerabilities can result, in the worst case, in full remote code execution (RCE) compromise:

CVE-2022-22947 - [official VMware post]
CVE-2022-22950 - [official VMware post]
CVE-2022-22963 - [official Spring project post]
CVE-2022-22965 - [official Spring project post]

If you are using Java Spring and related software components, such as the Spring Cloud Gateway, you should immediately update the framework, our automated updates will patch as required to the latest version.

For more info about the vulnerability, please visit https://spring.io/blog/2022/03/31/spring-framework-rce-early-announcement


Thank you,



Windows and Linux Managed Servers OS Patching - CA

Mar 27, 06:37 EDT
Completed - The scheduled maintenance has been completed.

Mar 27, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 26, 23:14 EDT
Scheduled - Hello,

We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in Canada starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.

Thank you,
Support Team



Windows and Linux Managed Servers OS Patching - US

Mar 20, 07:00 EDT
Completed - The scheduled maintenance has been completed.

Mar 20, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 19, 23:02 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.
1-2 reboots of each managed device may be required.
Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Web30

Mar 14, 02:44 EDT
Resolved - This incident has been resolved.

Mar 14, 02:40 EDT
Investigating - We are currently experience technical issues with web30, we will keep you posted as soon as the issue is resolved.

Sorry for the inconvenience caused.



dal01-kvm-cart-sata2 - Maintenance

Mar 13, 16:33 EDT
Completed - The scheduled maintenance has been completed.

Mar 13, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 11, 14:49 EST
Scheduled - On March 13th at 4 PM ET, we are performing maintenance on 'dal01-kvm-cart-sata2' hypervisor. All Servers hosted on this HV will be offline until the maintenace is completed. Downtime will be between 5-10 minutes

Thank you,



Windows and Linux Managed Servers OS Patching - CA

Mar 13, 06:54 EDT
Completed - The scheduled maintenance has been completed.

Mar 13, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 12, 22:55 EST
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in Canada starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.


Thank you,



dal01-kvm-cart-sata3 - Maintenance

Mar 10, 22:20 EST
Completed - The scheduled maintenance has been completed.

Mar 10, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 8, 17:30 EST
Scheduled - On March 10th at 10 PM ET, we are performing maintenance on 'dal01-kvm-cart-sata3' hypervisor. All Servers hosted on this HV will be offline until the maintenace is completed. Downtime will be between 5-10 minutes

Thank you,



MX2 Intermittent issues - Few affected!

Mar 9, 06:59 EST
Resolved - Please note the issue has been resolved. Thanks for your patience & understanding.. The MX2 is performing optimally..

Thanks,

DS Digital Media

Mar 8, 21:24 EST
Investigating - Please note MX2.cologlobal.com is having intermittent issues. Our vendor spamexperts is investigating. The services are in high availability and the loads can be handled by MX1.cologlobal.com

Customers without both MX records specified and with only MX2.cologlobal.com may experience issues so if you are having mail issues with the MX appliances, please ensure you have both MX1 and MX2.cologlobal.com listed in your DNS records.

Please note this is only affecting a few customers & it is intermittent for the time.

Please disregard previous MX status update - this is the correct update.

Thanks,

DS Digital Media



Windows and Linux Managed Servers OS Patching - US

Mar 6, 06:19 EST
Completed - The scheduled maintenance has been completed.

Mar 6, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 5, 23:04 EST
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.
1-2 reboots of each managed device may be required.
Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.
View this Scheduled Maintenance