Network Status



Emergency Maintenance - dal01-kvm-cart-sas2

Oct 20, 20:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 20, 20:20 EDT
Scheduled - We are performing another emergency maintenance on dal01-kvm-cart-sas2 hypervisor. All Servers hosted on this HV will be offline. Once this is completed, we will update our status page.

Thank you,



Emergency Maintenance - dal01-kvm-cart-sas2

Oct 20, 17:20 EDT
Completed - The scheduled maintenance has been completed.

Oct 20, 17:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 20, 16:56 EDT
Scheduled - We are performing an emergency maintenance on dal01-kvm-cart-sas2 hypervisor. All Servers hosted on this HV will be offline for a short period. Once this is completed, we will update our status page.

Thank you,



Windows and Linux Managed Servers OS Patching - US

Oct 17, 07:00 EDT
Completed - The scheduled maintenance has been completed.

Oct 17, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 16, 22:00 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Account Migration from WEB25

Oct 14, 11:23 EDT
Resolved - Hello,
We have started account moves from our old server US-WEB25 to the US-WEB30 server.
We will pause the migration till this Wednesday, Oct 20th, for those accounts using external DNS. Please update DNS records with information from the end-user control panel Domains ->Domain Info
NB: Resellers should update the new server aliases in the reseller admin > E servers section to get the "instant aliases, once the migration is done.



Windows and Linux Managed Servers OS Patching - Canada

Oct 10, 07:01 EDT
Completed - The scheduled maintenance has been completed.

Oct 10, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 9, 22:00 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in Canada starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Windows and Linux Managed Servers OS Patching - US

Oct 3, 07:00 EDT
Completed - The scheduled maintenance has been completed.

Oct 3, 00:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 2, 21:59 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Account Migration from WEB23

Sep 28, 11:11 EDT
Resolved - Hello,
We have started account moves from our old server US-WEB23 to the US-WEB30 server.
We will pause the migration till this Friday, Oct 1st, for those accounts using external DNS. Please update DNS records with information from the end-user control panel Domains ->Domain Info
NB: Resellers should update the new server aliases in the reseller admin > E servers section to get the "instant aliases, once the migration is done.



Windows and Linux Managed Servers OS Patching - Canada

Sep 26, 07:01 EDT
Completed - The scheduled maintenance has been completed.

Sep 26, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 25, 22:00 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in Canada starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Windows and Linux Managed Servers OS Patching - US

Sep 19, 07:00 EDT
Completed - The scheduled maintenance has been completed.

Sep 19, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 18, 22:20 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Account Migration from WEB22

Sep 17, 13:50 EDT
Resolved - Hello,
We have started account moves from our old server US-WEB22 to the US-WEB30 server.
NB: Resellers should update the new server aliases in the reseller admin > E servers section to get the "instant aliases, once the migration is done.



MAIL8 Connectivity Issues

Sep 13, 12:28 EDT
Resolved - This incident has been resolved.

Sep 13, 09:12 EDT
Investigating - Hello,

We are experiencing connectivity issues with our mail server 'mail8.hspheredns.com', our team is investigating this issue. Please check our page regularly for updates.

Thank you for your patience and we apologize for the invoicenence.



Migration Update

Sep 13, 12:06 EDT
Resolved - Hello,
As we announced before, we are in the process of moving accounts from our old server US_WEB21 to US_WEB30. We will pause the migration till this Friday, Sep 17th, for the accounts using external DNS. Please update DNS records with information from the end-user control panel Domains ->Domain Info and reply back to the notification ticket we have sent.
NB: Resellers should update the new server aliases in the reseller admin > E servers section to get the "instant aliases.



Hypervisor Issue That Caused Unresponsive VMs

Sep 12, 20:05 EDT
Resolved - The affected VMs have been powered up and are now operational.

Sep 12, 19:52 EDT
Investigating - Currently there was a Hypervisor issue that has caused unresponsive VMs. We are looking into this issue and will send an update shortly.



Windows and Linux Managed Servers OS Patching - Canada

Sep 12, 07:01 EDT
Completed - The scheduled maintenance has been completed.

Sep 12, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 11, 21:59 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in Canada starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



New server launch - US-WEB30

Sep 8, 19:07 EDT
Resolved - Hello ,
We are pleased to announce that we have provisioned our brand new Linux Shared Server US-WEB30. New account signup will be directed to this server.



Account Migration

Sep 7, 14:22 EDT
Resolved - Hello ,
We have started account moves from our old server US-WEB21 to US-WEB30 server.
NB: Resellers should update the new server aliases in the reseller admin > E servers section to get the "instant aliases, once the migration is done.



Windows and Linux Managed Servers OS Patching - US

Sep 5, 07:00 EDT
Completed - The scheduled maintenance has been completed.

Sep 5, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 4, 21:59 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Windows and Linux Managed Servers OS Patching - Canada

Aug 29, 07:00 EDT
Completed - The scheduled maintenance has been completed.

Aug 29, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 28, 21:59 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in Canada starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Scheduled Network Maintenance - Toronto

Aug 24, 06:00 EDT
Completed - The scheduled maintenance has been completed.

Aug 24, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 24, 00:00 EDT
Update - During this maintenance period, our Network Engineers and Data Centre Operations teams will be conducting the first of two maintenances to upgrade the firmware and hardware.

This maintenance is scheduled to take place on August 24th, from Midnight to 6AM EST, in which we intend to upgrade our gear to a more robust and reliable code and it has been advised by our vendor to increase stability in the network.

Your services will become unavailable for up to 5 minutes at a time throughout the duration of the maintenance.

Updates will be posted at dsdigitalmedia.ca/network-status/ during this maintenance period.

Jul 30, 12:07 EDT
Scheduled - During this maintenance period, our Network Engineers and Data Centre Operations teams will be conducting the first of two maintenances to upgrade the firmware and hardware.

This maintenance is scheduled to take place on August 24th, from Midnight to 6AM EST, in which we intend to upgrade our gear to a more robust and reliable code and it has been advised by our vendor to increase stability in the network.

Your services will become unavailable for up to 5 minutes at a time throughout the duration of the maintenance.

Updates will be posted at dsdigitalmedia.ca/network-status/ during this maintenance period.



Windows and Linux Managed Servers OS Patching - US

Aug 22, 07:00 EDT
Completed - The scheduled maintenance has been completed.

Aug 22, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 21, 22:40 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Windows and Linux Managed Servers OS Patching - Canada

Aug 15, 07:00 EDT
Completed - The scheduled maintenance has been completed.

Aug 15, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 14, 22:06 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in Canada starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



web25 - Maintenance

Aug 13, 21:30 EDT
Completed - The scheduled maintenance has been completed.

Aug 13, 21:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 9, 14:53 EDT
Scheduled - Hello

We will be performing maintenance on web25 server in our Dallas, Tx facility on Aug 13th at 8 PM Central. The maintenance period is between 15-30 minutes, We anticipate total downtime to be less than 30 minutes. If you have any issues or questions, please contact us at [email protected]

Thank you,



Windows and Linux Managed Servers OS Patching - US

Aug 8, 07:00 EDT
Completed - The scheduled maintenance has been completed.

Aug 8, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 7, 22:30 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Windows and Linux Managed Servers OS Patching - Canada

Aug 1, 07:01 EDT
Completed - The scheduled maintenance has been completed.

Aug 1, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jul 31, 23:16 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in Canada starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Windows and Linux Managed Servers OS Patching - US

Jul 25, 07:00 EDT
Completed - The scheduled maintenance has been completed.

Jul 25, 00:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jul 24, 22:23 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.