Network Status



ch-ca-vps-Master2 Hypervisor is down

Jan 26, 16:52 EST
Resolved - The issue has been fixed. The hypervisor and all the VMs are back online.

Jan 26, 15:12 EST
Investigating - We are currently investigating the issue and are working on bringing up back to service as soon as possible.



Windows and Linux Managed Servers OS Patching - US

Jan 23, 07:00 EST
Completed - The scheduled maintenance has been completed.

Jan 23, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 22, 22:00 EST
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Dallas-sas4 Hypervisor Currently Experiencing Issues

Jan 22, 07:59 EST
Resolved - We were able to identify the issue. The Hypervisor is now functioning correctly.

Jan 22, 04:26 EST
Investigating - We are currently investigating the issue and are working on a solution.



Customer Account Login Issue

Jan 12, 15:47 EST
Resolved - The customer portal had services restored this morning at approximately 7:30AM EST

we have been monitoring the service all day to ensure no further problems occur and are now closing this incident as resolved

Jan 12, 03:42 EST
Investigating - Currently we are experiencing an issue with our DS Digital Media Accounts portal login. You may have issues accessing your account at this time. We are working on resolving this issue.



Windows and Linux Managed Servers OS Patching - US

Jan 9, 07:00 EST
Completed - The scheduled maintenance has been completed.

Jan 9, 00:02 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 8, 22:00 EST
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Toronto-SAS5 Hypervisor is down

Dec 26, 14:49 EST
Resolved - This incident has been resolved.

Dec 26, 14:46 EST
Update - The issue has been identified and a fix has been implemented.
All Vms are back online.

Dec 26, 11:02 EST
Investigating - We are currently investigating the issue and are working on bringing up back to service as soon as possible.



Maintenance - dal01-kvm-cart-sas2

Dec 21, 22:30 EST
Completed - The scheduled maintenance has been completed.

Dec 21, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 21, 22:00 EST
Scheduled - We are performing maintenance on dal01-kvm-cart-sas2 hypervisor. All Servers hosted on this HV will be offline. Once this is completed, we will update our status page.

Thank you,



Windows and Linux Managed Servers OS Patching - Canada

Dec 19, 07:00 EST
Completed - The scheduled maintenance has been completed.

Dec 19, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 18, 22:14 EST
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in Canada starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Server Win18 - Sites Altered

Dec 16, 14:16 EST
Resolved - We will be migrating all accounts to a new server. Our team will continue to monitor win18 while we execute this task and notify you once the migration process is completed.

Thank you!

Dec 13, 14:23 EST
Update - We are continuing to monitor for any further issues.

Dec 12, 06:52 EST
Monitoring - We were able to resolve the pages that were affected, and now we are currently monitoring this server.

Dec 12, 04:06 EST
Update - Update: We are currently performing a virus scan on the Win18 server.

Dec 12, 03:21 EST
Investigating - Currently there is an issue with some sites on the Win18 server that have had their main page altered. We are working on resolving this issue.



Log4Shell Exploit

Dec 13, 15:45 EST
Completed - The scheduled maintenance has been completed.

Dec 13, 14:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 13, 14:37 EST
Update - Hello,

As a result of this severe zero day exploit which came to fruition late last week
https://techinformed.com/log4shell-threat-cloud-services-must-urgently-update-their-logging-software/

DS Digital Media has patched all of our impacted internal systems, as well as all customer servers in Dallas

We have a very limited number of customers using this utility - for example, we do not host Minecraft servers.

“If you are using the Log4j 2 library as a dependency within an application you have developed, ensure you update to version 2.15.0 or later.”

We updated all of our US-managed customer servers on Saturday evening. As a precaution, we will be updating our Managed Canadian

Customers Linux Servers and Virtual Machines today.

Customers may see a server reboot to apply the updates.

Dec 13, 14:37 EST
Scheduled - Hello,

As a result of this severe zero day exploit which came to fruition late last week
https://techinformed.com/log4shell-threat-cloud-services-must-urgently-update-their-logging-software/

DS Digital Media has patched all of our impacted internal systems, as well as all customer servers in Dallas

We have a very limited number of customers using this utility - for example, we do not host Minecraft servers.

“If you are using the Log4j 2 library as a dependency within an application you have developed, ensure you update to version 2.15.0 or later.”

We updated all of our US-managed customer servers on Saturday evening. As a precaution, we will be updating our Managed Canadian

Customers Linux Servers and Virtual Machines today.

Customers may see a server reboot to apply the updates.



Windows and Linux Managed Servers OS Patching - US

Dec 12, 07:00 EST
Completed - The scheduled maintenance has been completed.

Dec 12, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 11, 22:02 EST
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Windows and Linux Managed Servers OS Patching - Canada

Dec 5, 07:00 EST
Completed - The scheduled maintenance has been completed.

Dec 5, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 4, 22:00 EST
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in Canada starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Servers Maintenance - US

Dec 4, 00:00 EST
Completed - The scheduled maintenance has been completed.

Dec 3, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 2, 10:52 EST
Scheduled - We will be performing maintenance in Dallas on Friday, Dec 3nd between 8 pm - 11 pm CT for the following servers. Expected downtime 15-20 for each server.
++++++
Web30
Web31
Web29
Mysql9
Vps11
Vps13
Ns1
++++++
DS Digital Media engineers are watching the entire process to ensure all services are restored normally.
Thank you,



Windows and Linux Servers Maintenance - US

Dec 4, 00:00 EST
Completed - The scheduled maintenance has been completed.

Dec 3, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 1, 11:41 EST
Scheduled - We will be performing maintenance in Dallas on Thursday, Dec 2nd between 8pm - 11pm CT for following servers the list below. Expected downtime 15-20 for each server.
-----------------
Web
Web27
Win20
MYSQL10
Win19
Win15
Sharepoint2
---------------
DS Digital Media engineers are watching the entire process to ensure all services are restored normally.
Thank you,



Windows and Linux Managed Servers OS Patching - US

Nov 28, 07:00 EST
Completed - The scheduled maintenance has been completed.

Nov 28, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 27, 22:06 EST
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



USA VPN (Reboot)

Nov 23, 22:40 EST
Completed - The scheduled maintenance has been completed.

Nov 23, 22:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 22, 18:59 EST
Scheduled - On Nov 23 10:30 ET, our team will be rebooting 'us-vpn' for maintenance. This server is located in our Dallas Datacenter. Expect 3-8 minutes of downtime.



Windows and Linux Managed Servers OS Patching - Canada

Nov 21, 07:01 EST
Completed - The scheduled maintenance has been completed.

Nov 21, 00:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 20, 22:00 EST
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in Canada starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Windows and Linux Managed Servers OS Patching - US

Nov 14, 07:00 EST
Completed - The scheduled maintenance has been completed.

Nov 14, 00:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 13, 22:00 EST
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Account Migration from WEB26

Nov 9, 09:37 EST
Resolved - This incident has been resolved.

Nov 9, 09:35 EST
Investigating - Hello,
We have started account moves from our old server US-WEB26 to the US-WEB31 server.
NB: Resellers should update the new server aliases in the reseller admin > E servers section to get the "instant aliases, once the migration is done.



Windows and Linux Managed Servers OS Patching - Canada

Nov 7, 06:00 EST
Completed - The scheduled maintenance has been completed.

Nov 7, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 6, 22:00 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in Canada starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Windows and Linux Managed Servers OS Patching - US

Oct 31, 07:01 EDT
Completed - The scheduled maintenance has been completed.

Oct 31, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 30, 22:03 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



New server launch - US-WEB31

Oct 28, 07:51 EDT
Resolved - Hello ,
We are pleased to announce that we have provisioned our brand new Linux Shared Server US-WEB31. New account signup will be directed to this server.



Windows and Linux Managed Servers OS Patching - Canada

Oct 24, 07:00 EDT
Completed - The scheduled maintenance has been completed.

Oct 24, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 23, 22:00 EDT
Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in Canada starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and DS Digital Media engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.



Emergency Maintenance - dal01-kvm-cart-sas2

Oct 20, 23:31 EDT
Resolved - This incident has been resolved.

Oct 20, 23:31 EDT
Investigating - We have fixed the issue with Dallas-SAS2 which involved RAID, all affected VMs are started up.



Emergency Maintenance - dal01-kvm-cart-sas2

Oct 20, 21:30 EDT
Completed - The scheduled maintenance has been completed.

Oct 20, 20:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 20, 20:20 EDT
Scheduled - We are performing another emergency maintenance on dal01-kvm-cart-sas2 hypervisor. All Servers hosted on this HV will be offline. Once this is completed, we will update our status page.

Thank you,