Support Information

Business Hours

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Weekends: On-Call

On-Call Hours

On-Call hours are from 7:30 PM – 7:30 AM 7 days a week. Depending on the time of day your call will be redirected to our support team or your project manager if available.

Critical Updates

Will now be installed weekly, starting at 2AM Eastern on the Sunday of each week. Any reboots, if required, will also take place at this time.

Security Updates

Will now be installed to client devices nightly. A server reboot (If Required) will take place after 2AM Eastern. Security updates are not frequently released, however, when released, require a high-priority to have them installed.

All Other Updates

Will now be installed monthly, on the 15th of each month, starting at 2AM Eastern. Any reboots, if required, will also take place at this time.

Priority I

Site or e-mail not functional. No response from web or e-mail servers at all, for any reason.

Response time (business hours): 15 minutes
Response time (on-call hours): 1 hour

Priority II

Problem with one or more areas of the web site, but site remains accessible.

Response time (business hours): 1 hour
Response time (on-call hours): N/A

Priority III

Copy or image correction, enhancement request, any other inquiry.

Response time (business hours): 4 hours (max.)
Response time (on-call hours): N/A

Work with Us

We are as excited as you are about your project and love to chat!
Don't wait, you are in the right place, simply call 416-717-2238 or complete the form below to get started.

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